We believe in the power of collaboration. Whether it's within teams or across departments, working together sparks creativity and drives meaningful results. We foster a culture of open dialogue, mutual respect, and shared success, where knowledge is freely exchanged, support is always available, and wins are celebrated collectively. 

Our collaborative spirit comes to life through initiatives like our hackathons, where colleagues from diverse areas unite to solve real business challenges with innovation. These events showcase how bringing together different perspectives leads to smarter, more effective solutions and reinforces our belief that we’re better together. 

We believe every voice matters. Information is shared transparently, ideas and feedback are welcomed, and active listening is part of how we work. By removing silos and keeping everyone aligned, we build trust and create a workplace where people feel connected, informed, and valued. 

This commitment shines through in initiatives that foster connection, recognition, and support. It’s reflected in our employee engagement and rewards hub, The Grid, where appreciation and belonging go hand in hand. It’s also evident in our Town Hall Meetings, where our CEO and executive team share updates, celebrate successes, and outline strategic direction ensuring everyone feels informed and part of the journey. It’s also championed by our Social Committee, who host inclusive networking events that spark conversation, and our Mental Health First Aiders, who offer a safe space for open and supportive conversations.

Whether we're supporting external clients or collaborating with internal teams, we prioritise truly understanding our customers’ needs, anticipating their goals, and going above and beyond to deliver outstanding experiences. Listening, responding, and supporting are embedded in our daily approach. We invest in smart solutions that empower our customers to succeed and ensure they get maximum value from every interaction with us.

Our commitment is demonstrated through the delivery of our annual Customer First training. Our teams deepen their understanding of the customer journey, refreshing their product knowledge, and enhance key skills through interactive workshops and role-plays. In our Voice of the Customer Forum, we have collaborative discussions that focus on topics that help our employees gain the tools, knowledge and confidence to deliver exceptional service. This investment in our people ensures that customers remain at the heart of every decision and consistently experience outstanding support.

As a dynamic and fast-growing organisation, we see change not as a challenge, but as a powerful driver of progress. Whether it's adopting new technologies, refining processes, or evolving team dynamics, we embrace every opportunity to learn, adapt, and improve. This agility builds resilience, sparks innovation, and keeps us moving forward with purpose and positivity.

In the fast-moving business energy sector, our team plays a vital role in helping us respond quickly to market shifts, regulatory changes, and evolving customer needs. Our insight, adaptability, and proactive mindset allow us to navigate price fluctuations, develop tailored solutions, and stay ahead of industry trends. By acting with confidence and clarity, we deliver meaningful value to our customers every day.

Taking ownership is more than a value, it’s a mindset we encourage across every level of the business. Our people are inspired to take initiative in their development, own their responsibilities, and take pride in the impact they make. Meeting deadlines, following through on commitments, and striving for excellence are part of how we work every day.

This belief is reflected in the opportunities we offer. From funded qualifications to paid training programmes, we invest in our people’s growth so they can build new skills, earn recognised qualifications, and shape their own career paths. Our internal Talent Acceleration Programme (TAP) is designed to help future leaders strengthen their capabilities and thrive in their roles and beyond.