The Energy Revolution 🎉

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

Perks that Power Your Journey ⭐️

• Annual Salary up to £55k

• Company annual bonus scheme

• 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month

• Private Medical Insurance with Vitality Health

• Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more

• Life Insurance policy, providing coverage at four times your salary

• Employee Assistance Programme offering confidential support and guidance

• Enjoy an array of complimentary snacks, drinks, and lunch options in our office

• Salary sacrifice pension scheme where we will match contributions up to 5%

• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best

• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards  

How you will Energise Our Team 🤝

At Valda Energy, we take pride in delivering the highest standards of customer service. The Corporate Service Manager will be responsible for building, leading, and continuously improving a high-performing corporate service function. This role plays a critical part in delivering exceptional service standards, strengthening client relationships, and ensuring long-term customer retention.

Working closely with the Corporate Business Development Manager, the Corporate Service Manager will align service delivery with commercial objectives to drive increased sales performance and enhance the overall customer experience.

Key day-to-day responsibilities include, but are not limited to:

• Build and lead a scalable corporate service function that supports business growth and delivers a consistently high-quality, best-in-class customer experience

• Own end-to-end service delivery for corporate clients, ensuring operational excellence, efficiency, and continuous improvement

• Develop and maintain strong relationships with corporate clients and third-party intermediaries (TPIs), acting as a trusted advisor and escalation point

• Conduct regular service reviews with clients and TPIs (including face-to-face meetings where required) to ensure expectations are met and exceeded

• Partner closely with the Corporate Business Development Manager and senior stakeholders to support sales performance, client retention, and overall commercial strategy

• Contribute to revenue growth through effective onboarding, retention strategies, and identifying upsell opportunities

• Lead, develop, and embed a high-performing service culture with strong governance, accountability, and performance standards

• Oversee and manage key service metrics (KPIs/SLAs), using data and customer insights to inform decisions and drive performance improvements

• Identify service gaps, risks, and opportunities, implementing practical and sustainable solutions to enhance processes, systems, and customer outcomes

• Champion the voice of the customer across the business, ensuring feedback is embedded into service improvements and decision-making

• Foster a culture of collaboration, innovation, and continuous improvement across teams

The Spark we're Looking For 🔍

•  Senior leadership experience in customer service, operations, or service delivery, with a proven track record of building and scaling service functions

• Strong understanding of the B2B customer lifecycle, retention strategies, and delivering KPIs/SLAs using data-driven insights

• Experience partnering with commercial teams to drive growth, manage senior client relationships, and handle escalations

• Experience in the energy or regulated sectors, or within high-growth/scale-up environments (desirable)

• Exposure to third-party intermediary (TPI) channels and familiarity with CRM/customer analytics tools (desirable)

• Strong leadership and team development skills with the ability to lead and develop high-performing teams

• Excellent stakeholder management and communication skills, with the ability to influence at a senior level

• Strategic and operational thinker with a proactive, customer-focused, and problem-solving mindset

• Strong analytical ability with a focus on performance, continuous improvement, and achieving service excellence

• Commercial awareness and experience driving change or transformation initiatives (desirable)

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com