The Energy Revolution 🎉

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

How you will Energise Our Team 🤝

We have an exciting opportunity to work in our Metering team in a role where you will work alongside Metering Leads, supporting Smart meter deployment, post meter install performance, and all tasks associated with maintaining the metering portfolio. The role will handle work requests, exceptions, queries and completions using your knowledge of metering to deliver exemplary customer service and ensure that key performance metrics are achieved. A subject matter expert, you will be responsible for ensuring that third party metering partners are equipped to deliver against contractual KPIs, whilst supporting the requirements to maintain a compliant smart metering portfolio. Training will be provided, and no experience is necessary.

The day-to-day responsibilities will involve:

• Booking appointments for customers to have a smart meter installed, contributing to the wider company target for meter installations
• Becoming an expert and point of contact for our customers to resolve meter queries in a timely manner
• Working with our third parties and reviewing internal data to ensure smart meters are recording information correctly enabling us to produce an accurate bill for the customer
• Liaising with our third parties and customers to book appointments to investigate/resolve meter faults or exchange meters due to upgrade/downgrade requests
• Ability to work towards defined targets and clear objectives in a fast-paced environment

The role is office based and subject to a successful enhanced security screening (DBS forms part of this).

Due to the nature of the role this screening process is essential, and Valda has the right to withdraw the offer if the check is unsuccessful.  

The Spark we're Looking For 🔍

• Minimum of 1 years’ experience working in a customer service or administrative position
• Clear verbal and written communication, with the ability to explain information confidently and professionally
• Strong problem-solving abilities, using a proactive and logical approach to resolve issues
• Excellent attention to detail, ensuring accuracy in all tasks and data handling
• Adaptability and a willingness to learn, embracing new systems, processes, and challenges
• Effective time management, with the ability to prioritise tasks and meet deadlines
• Resilience, staying positive and focused when managing pressure or change
• A customer-first mindset, always aiming to deliver helpful, timely, and respectful support

Perks that Power Your Journey ⭐️

• Annual Salary up to £24k
• Company annual bonus scheme
• 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
• Private Medical Insurance with Vitality Health
• Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
• Life Insurance policy, providing coverage at four times your salary
• Employee Assistance Programme offering confidential support and guidance
• Enjoy an array of complimentary snacks, drinks, and lunch options in our office
• Salary sacrifice pension scheme where we will match contributions up to 5%
• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com