Collections Advisor
We usually respond within three days
Us and our culture.🎉
Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.
At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.
Our perks. ⭐️
- Salary up to £25,000
- Company annual bonus scheme
- 25 days of annual leave plus bank holidays, plus length of service award up to 30 days
- Private Medical Insurance with Vitality Health
- Life Insurance policy, providing coverage at four times your salary
- Employee Assistance Programme offering confidential support and guidance
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office
- Salary sacrifice pension scheme where we will match contributions up to 4%
- In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
- Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards.
The role. 🤝
Embrace and promote a customer-centric culture through skillful and empathetic conversation that leads to the creation of affordable and sustainable payment solutions, that benefit both the customer and the company. Thrive in a dynamic call centre environment, promptly addressing and resolving customer issues across all communication channels in a seamless collaboration with the team. Demonstrate a proactive attitude in taking ownership of tasks, ensuring successful achievement of Key Performance Indicators and actively supporting continuous improvement efforts. This is an office-based role allowing you to be at the very heart of our vibrant culture, benefit from the supportive team environment and get involved in our monthly activities. If you possess a genuine passion for assisting people and have proven experience in collections or customer services, we would love to receive an application from you.
How you will contribute. ✅
- Proactively identifies and addresses arrears, demonstrating a strong sense of ownership in promptly resolving customer queries through multiple communication channels, thereby elevating the overall customer service experience.
- Personalises interactions with customers, valuing each individual by actively listening and engaging in meaningful conversations to understand their specific situations. Collaborates with customers to develop workable and mutually beneficial solutions that cater to their needs while aligning with the company’s goals.
- Exhibits remarkable emotional intelligence, maintaining self-control and resilience even in challenging situations. Effectively handles difficult calls through adeptly using influence, assertive negotiation, and conflict resolution skills.
- Conducts in-depth desktop research to obtain accurate customer contact details and investigates queries related to customer liability and usage, ensuring comprehensive and accurate assistance.
- Maintains thorough records of customer interactions, logging relevant details and consistently updating account information for smooth and efficient future reference.
- Collaborates with management to uphold best practices in communicating with customers, fostering stronger connections, and building lasting customer relationships.
- Keeps up to date with the company’s latest processes and policies, staying well-informed to provide accurate and reliable information to customers.
- Regularly provides valuable feedback aimed at enhancing service, reducing response times, and improving the overall staff experience.
- Demonstrates a willingness to continuously learn and apply company policies and processes to deliver effective and customer-centric solutions.
- Champions the company’s ‘one team’ culture, actively fostering a collaborative and supportive environment among colleagues.
What we are looking for. 🔍
- Previous customer service experience
- CICM Qualified (Desirable)
- Experience working in a regulatory environment (Desirable)
- Fantastic customer service skills
- Good analytical, decision making and problem-solving abilities.
- Excellent communication skills including handling difficult conversations
- Preferably have experience in cash collection/debt recovery (Desirable)
- Confident with IT systems
If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com
- Department
- Collections
- Role
- Collections Advisor
- Locations
- Bicester
About Valda Energy
We are energy specialists for small businesses. Offering both electricity and gas, presenting a viable alternative to the current crop of energy suppliers. British-owned and based in Oxfordshire, with senior management expertise in managing and operating successful energy supply businesses in the UK.
Collections Advisor
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