Us and our culture.🎉

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

Our perks. ⭐️

• Annual Salary up to £35k
• Company annual bonus scheme
• 25 days of annual leave plus bank holidays, plus length of service award up to 30 days
• Private Medical Insurance with Vitality Health
• Life Insurance policy, providing coverage at four times your salary
• Employee Assistance Programme offering confidential support and guidance
• Enjoy an array of complimentary snacks, drinks, and lunch options in our office
• Salary sacrifice pension scheme where we will match contributions up to 4%
• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards.  

The role. 🤝

As a team leader, you will be responsible for managing and coordinating the activities of our debt collection agencies, and internal admin team. Your primary focus will be to ensure the efficient and effective management of overdue accounts, the safe disconnection and reconnection of customers, and the seamless operation of administrative processes. You will play a crucial role in achieving our financial and operational targets while maintaining high standards of customer service and compliance.

How you will contribute. ✅

• Lead, motivate, and support a diverse team of debt collection agencies, and internal admin staff
• Oversee the coordination with external debt collection agencies to ensure timely and effective recovery of overdue accounts
• Monitor and analyse debt collection performance, implementing strategies to improve recovery rates
• Support with the management of field agents responsible for disconnecting and reconnecting customers in compliance with company policies and regulations
  
• Ensure all field activities are conducted safely and efficiently
  
• Review and approve disconnection and reconnection schedules
  
• Supervise the internal admin team, ensuring accurately and timely processing of account information and customer communications
  
• Implement and maintain efficient administrative procedures to support debt collection and field operations
  
• Ensure all records are up-to-date and comply with data protection regulations
  
• Prepare regular reports on team performance, debt recovery rates, field activities, and administrative efficiency
  
• Use data analysis to identify trends, issues and opportunities for improvement
  
• Present findings and recommendations to senior management
  
• Ensure all activities are conducted with a high level of customer service and in accordance with regulatory requirements
  
• Stay updated with industry regulations and best practices to ensure compliance

What we are looking for. 🔍

• Excellent interpersonal skills and an ability to communicate effectively with a wide range of people, both orally and written, and in a professional manner
• Previous experience in debt negotiation / collections, and customer service Conflict resolution is desirable but not essential
• Ability to work and deliver in a fast-paced environment with firm deadlines and demanding targets,showing an ability to react to change and a flexible approach to working hours
• Self-motivated and driven with a positive attitude – and a desire to self-develop.
  
• Exceptional organisation skills
  
• Leadership and supervisory experience
  
• Competent I.T skills, especially with the Microsoft Suite
  
• Data analytics experience

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com